Legal
Terms and conditions
Last updated: August 2026
Who we are
My Cruise Story sells personalised printed products designed by you on this website. These terms apply to every order. We sell to UK customers only at present.
Your design, your responsibility
You are responsible for the text and photos in your design: check spellings, names and dates before ordering, and only upload photos you have the right to use. We may decline to print content that is unlawful, hateful or infringes someone else's rights.
Our promise on quality
What you approve in the editor is what we print. If your order arrives damaged, faulty or different from your approved design, we will reprint or refund it, see our delivery and returns page.
Prices and payment
Prices include VAT and are shown in pounds sterling. Payment is taken securely by Stripe when you place your order. If a pricing error is obvious and unmistakable we may cancel and refund the order.
Personalised goods and cancellation
Because items are made to your design, the usual 14 day change of mind right does not apply once production has started. Contact us quickly after ordering and we will change or cancel anything not yet printed.
Digital downloads
Digital posters are supplied as soon as payment is confirmed. At checkout you expressly ask us to supply the file straight away and acknowledge that your 14 day cancellation right ends once it is supplied. The file is for your personal use: print it for yourself, share it with family, use it as a wallpaper. Please do not resell it or offer it for commercial use.
Satellite exact routes
The exact route option draws your ship's actual sailed track from third party satellite AIS data. Coverage is very good but not guaranteed: occasional gaps happen at sea. If we cannot fetch a usable track for your cruise, we will tell you before printing and either draw the classic port to port route or refund the exact route charge, your choice.
Trade marks
Ship and cruise line names on our products appear only to describe your voyage. My Cruise Story is independent and not affiliated with, endorsed by or sponsored by any cruise line.
Everything else
These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights. If any part is found unenforceable, the rest still applies.